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Terms of Service

Last updated: June 10, 2026

These Terms of Service (the "Terms") are a binding agreement between you and Crewbound ("Crewbound," "we," "us," or "our") governing your access to and use of the Crewbound websites, applications, and services (collectively, the "Service"). By accessing or using the Service, requesting access, or creating an account, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

PLEASE READ THESE TERMS CAREFULLY. THEY INCLUDE DISCLAIMERS, A LIMITATION OF LIABILITY, AN AGREEMENT TO RESOLVE DISPUTES BY BINDING INDIVIDUAL ARBITRATION, AND A CLASS ACTION WAIVER.

1. The Service; Initial Release

Crewbound provides software that matches contractors staffing mission-critical construction projects with credential-verified, travel-ready trade workers across markets, and that records the booking terms both sides confirm. The Service is currently offered as an initial release: features are incomplete, may change or be discontinued at any time without notice, and are provided for evaluation purposes. We may limit, suspend, or terminate access to the Service or any feature at any time, for any reason, without liability.

2. Crewbound Is a Platform — Not a Staffing Agency or Employer

Crewbound is a neutral software platform only. Crewbound is not a staffing agency, employment agency, labor contractor, professional employer organization, recruiter, or employer of any user, and does not perform, supervise, direct, schedule, or control any work. Crewbound is not a party to any agreement between users, including any booking agreement confirmed through the Service. Any engagement, hiring, employment, or contracting arrangement is made solely between the users involved, who are solely responsible for its terms, performance, and consequences. Contractors who hire through the Service employ and pay workers directly; Crewbound never sets, negotiates, pays, or guarantees any rate, per diem, or other compensation.

No employment, agency, partnership, joint venture, or franchise relationship is created between Crewbound and any user by these Terms or by use of the Service. Users who hire are solely responsible for their own hiring decisions and for compliance with all laws that apply to them, including without limitation worker classification, wages and overtime, payroll and tax withholding, benefits, workers' compensation, occupational safety and health (including OSHA), licensing and permitting, background screening, immigration and work authorization, and anti-discrimination laws. Workers are solely responsible for the accuracy of their own credentials and for performing work safely and lawfully.

3. Booking Agreements; Locked Terms

The Service lets a contractor offer, and a worker accept, a booking on stated terms — such as base rate, overtime rate, schedule, per diem and payment cadence, start date, expected duration, site details, credential and PPE requirements, and replacement policy. When both parties confirm, a booking agreement is formed directly between the contractor and the worker on the confirmed terms. Crewbound provides the matching software and the agreement record; Crewbound is not a party to any booking agreement, does not set or guarantee its terms, and is not responsible for either party's performance under it. Enforcement of a booking agreement is solely between its parties.

The Service stores each confirmed booking agreement as a countersigned, versioned record. Once confirmed, the recorded terms can be changed only through the amendment process: one party proposes a change, and it takes effect only when the other party countersigns it. Each countersigned amendment creates a new version, and the full version history remains visible to both parties. Workers may export the agreement record for their own files.

You agree not to circumvent the amendment process. In particular, you agree not to demand, impose, apply, or pay terms different from those in the confirmed record without a countersigned amendment; not to pressure another user to work or pay off the record; and not to misrepresent the contents of any agreement record. The record reflects what both parties confirmed through the Service; it is not legal advice, and Crewbound makes no representation about its sufficiency for any legal purpose.

4. Terms Disputes; Flags

A worker who is a party to a confirmed booking agreement may flag a terms violation — for example, being paid differently than the confirmed record provides. Flags must be made in good faith and based on accurate information; submitting a flag you know to be false or misleading is a violation of these Terms. We may review flags, request information from either party, and determine at our discretion whether a flag is upheld. Upheld violations have consequences for the violating user or organization, including reduced placement in matching results, a notice on affected postings, and — for repeated or serious violations — suspension or removal of access to the Service.

Our review of a flag is for platform-integrity purposes only. It is not arbitration, mediation, or a legal adjudication of the underlying dispute, and it does not limit, waive, or determine either party's legal rights or remedies against the other.

5. Reliability Records

After a completed placement, the hiring contractor may submit factual confirmations about that placement: whether the worker showed up as scheduled, worked safely, completed the scope, and whether the contractor would rehire. These confirmations form the worker's reliability record — a plain history of completed work, not a composite score or rating. The worker can view their record, control whether it is shared with other signed-in users (such as contractors filling calls), and attach written context to any entry. Contractors agree to submit confirmations accurately and in good faith. Reliability records are informational only and are subject to the disclaimers in these Terms.

6. No-Shows; Backfill

If a worker who confirmed a booking fails to mobilize or appear, the contractor may report a no-show through the Service. A no-show report cancels the booking record, notes the no-show on the worker's record, and may cause the Service to surface ranked alternative candidates to the contractor. Backfill suggestions are a software feature, not a guarantee that replacement labor will be available, qualified, or accepted.

7. No Guarantee of Verification, Credentials, or Outcomes

Profile information, licenses, certifications, work history, availability, reliability records, site-readiness badges, match rankings, and similar information displayed on the Service originate from users and third parties. Crewbound does not and cannot guarantee the identity, qualifications, licensure, certification, background, legal status, safety, reliability, or performance of any user, and any "verified," "site-ready," "match," "fit," or similar label or badge is informational only and is not a representation, warranty, endorsement, or guarantee of any kind. You are solely responsible for independently verifying any person or business before engaging them and for your own due diligence. Crewbound does not guarantee that any user will find work, workers, or any particular outcome from using the Service.

8. Illustrative Content

Worker profiles, names, routing examples, match counts, statistics, and similar examples shown on Crewbound marketing pages, in demonstrations, and in profiles labeled "sample" within the Service are illustrative only, do not depict real individuals or measured platform results, and may not be relied upon.

9. Eligibility; Accounts

You must be at least 18 years old and able to form a binding contract to use the Service. The Service is intended for business use in the United States. You agree to provide accurate, current, and complete information, to keep it updated, and to keep your account credentials and sign-in codes confidential. You are responsible for all activity under your account. We may refuse, suspend, or revoke any account at our discretion.

10. Acceptable Use

You agree not to, and not to permit anyone to:

  • provide false, misleading, or fraudulent information, including credentials or licenses;
  • impersonate any person or misrepresent your affiliation with any person or entity;
  • apply or demand booking terms other than those in a confirmed agreement record, or otherwise circumvent the countersigned amendment process;
  • submit a dispute flag, reliability confirmation, no-show report, or worker context note you know to be false or misleading;
  • use the Service in violation of any law or third-party right;
  • scrape, harvest, copy, or systematically extract data from the Service;
  • probe, scan, overload, disrupt, or circumvent security or access controls of the Service;
  • upload malicious code or interfere with any user's use of the Service;
  • use the Service to send spam or unsolicited communications; or
  • access the Service to build a competing product or service.

11. Your Content

You retain ownership of the information you submit to the Service ("User Content"). You grant Crewbound a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify, display, and distribute User Content as needed to operate, improve, secure, and provide the Service. You represent and warrant that you have all rights necessary to submit your User Content and that it is accurate and lawful. We may remove any User Content at any time.

12. Fees and Subscriptions

Worker accounts are free. Workers never pay Crewbound a fee, and Crewbound never deducts anything from worker pay: workers are paid directly by the hiring contractor on the terms in the confirmed agreement record.

Contractor access is offered as a flat monthly subscription: Crew at $750 per month (up to 5 active placements) and Fleet at $1,500 per month (unlimited placements, multi-seat, priority backfill). Crewbound does not charge placement fees, success fees, a percentage of worker pay, or any hourly markup. We may grant evaluation or pilot access without charge at our discretion, and we may change subscription pricing or tiers prospectively with notice. Any fees will be disclosed before you incur them.

13. Intellectual Property; Feedback

The Service, including all software, design, text, and graphics (excluding User Content), is owned by Crewbound or its licensors and is protected by intellectual property laws. No rights are granted except as expressly stated in these Terms. If you provide feedback or suggestions, you grant Crewbound a perpetual, irrevocable, royalty-free license to use them without restriction or compensation.

14. Third-Party Services

The Service relies on third-party providers (for example, hosting and email delivery). We are not responsible for third-party services, and your use of them may be subject to their own terms.

15. Termination

You may stop using the Service at any time. We may suspend or terminate your access at any time, with or without cause or notice. Termination of your access to the Service does not terminate, modify, or excuse performance of any booking agreement between users. Sections 2–8, 11, 13, and 16–22 survive termination.

16. Disclaimer of Warranties

THE SERVICE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CREWBOUND DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. CREWBOUND DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY INFORMATION ON THE SERVICE IS ACCURATE OR RELIABLE.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) CREWBOUND WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY; (B) CREWBOUND WILL NOT BE LIABLE FOR THE CONDUCT, ACTS, OMISSIONS, WORK, OR CONTENT OF ANY USER OR THIRD PARTY, FOR ANY BOOKING AGREEMENT, ENGAGEMENT, OR DISPUTE BETWEEN USERS, INCLUDING ANY FAILURE TO PAY OR PERFORM ON CONFIRMED TERMS, OR FOR ANY INJURY, DEATH, OR PROPERTY DAMAGE OCCURRING AT ANY JOBSITE OR IN CONNECTION WITH ANY WORK ARRANGEMENT; AND (C) CREWBOUND'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS (US $100) OR THE AMOUNTS YOU PAID CREWBOUND FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. Each provision of this section applies to the fullest extent permitted by law.

18. Indemnification

You agree to defend, indemnify, and hold harmless Crewbound and its owners, officers, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms or any law; (d) any booking agreement, engagement, hiring, or work arrangement you enter into with another user, including any classification, wage, tax, safety, or injury claim; or (e) your violation of any third-party right.

19. Dispute Resolution — Binding Arbitration and Class Action Waiver

Please read this section carefully — it affects your legal rights.

Any dispute, claim, or controversy arising out of or relating to the Service or these Terms that cannot be resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable rules, rather than in court. The arbitration will be conducted in English, by a single arbitrator, and may be held by videoconference or, if an in-person hearing is required, in Wilmington, Delaware, unless the parties agree otherwise or the arbitrator orders otherwise to keep the proceeding accessible. Judgment on the award may be entered in any court of competent jurisdiction. Either party may instead bring an individual claim in small claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property or unauthorized access to the Service. This section governs disputes between you and Crewbound; it does not govern disputes between users, including disputes under a booking agreement.

YOU AND CREWBOUND EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING. ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY ONLY.

You may opt out of this arbitration agreement by emailing [email protected] within 30 days of first accepting these Terms, with your name, email, and a statement that you opt out of arbitration. To the extent permitted by law, any claim must be filed within one (1) year after it accrues or it is permanently barred.

20. Governing Law

These Terms and any dispute arising out of them are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules, except that the Federal Arbitration Act governs Section 19. For any matter not subject to arbitration, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Delaware.

21. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date above reflects the latest version. Material changes will be indicated by updating that date and, where practicable, additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

22. General

These Terms, together with the Privacy Policy, are the entire agreement between you and Crewbound regarding the Service and supersede all prior agreements on that subject. For the avoidance of doubt, these Terms do not include, and Crewbound is not a party to, any booking agreement between users. If any provision is found unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in full effect, except that if the class action waiver is found unenforceable, Section 19 is void in its entirety. Our failure to enforce any provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to you may be provided by email or through the Service.

23. Contact

Questions about these Terms: [email protected]